MELROSE · operated by TAKON WIS LLC

Terms of Sale

Last updated: September 17, 2026

These terms apply to every order placed on melrose-shoes.com. Please read them before you buy. Section 17 contains an arbitration agreement and a class action waiver that affect how disputes are resolved, and explains how to opt out.

1. Who you are buying from

The website melrose-shoes.com and the MELROSE brand are operated by TAKON WIS LLC. When you place an order, your contract is with TAKON WIS LLC, referred to below as "we", "us" or "our".

Your card statement will show MELROSE-SHOES.COM or TAKON WIS LLC.

2. Who can order

You must be at least 18 years old, or the age of majority where you live, and have a delivery address in the 48 contiguous United States and the District of Columbia. By ordering, you confirm the information you give us is true and that you are authorized to use the payment method.

3. Products, photos and descriptions

We describe our products as accurately as we can, including dimensions, materials and load limits. Product photos and videos on the site are digital renderings made to show the product and how it is used. The real product may differ slightly in color, finish or appearance. Dimensions are approximate and may vary by a small tolerance.

Printed labels are an optional free service. If you ask for them, we email a mockup before printing. Nothing is printed until you approve it.

4. Prices and taxes

Prices are in US dollars. Standard shipping to the 48 contiguous United States and the District of Columbia is free. Prices do not include sales tax. Where we are required to collect sales tax, it is calculated from your delivery address and shown at checkout before you pay.

We may change prices at any time, but a change never affects an order already confirmed. If a product is listed at an obviously wrong price because of a clear error, we will contact you before shipping. You can then order at the correct price or cancel for a full refund. We will never charge you more than the amount you approved at checkout.

5. How an order is formed

Placing an order is an offer to buy. After payment you receive an order confirmation email, which acknowledges your order. Our acceptance happens when we ship the products and send you a shipping confirmation.

We may decline or cancel an order before shipment if a product is unavailable, if there is a pricing error, if the delivery address is outside our shipping area, or if our payment provider flags the order as likely fraudulent. In every one of these cases you receive a full refund of any amount charged, to your original payment method.

6. Payment

Payments are processed by Stripe. We accept the cards and payment methods shown at checkout. Your payment is taken when you place the order. Card details are entered on Stripe's secure systems and are never stored on our servers. Stripe may run automated fraud checks on your payment.

If there is a problem with a charge, please write to tarquinmoghan4@gmail.com first. We usually fix it faster than a bank dispute can. This does not limit any right you have with your card issuer.

7. Shipping

Orders leave within 1 to 3 business days and usually arrive 5 to 10 business days after that. Full details are in our Shipping Policy, which is part of these terms. If we cannot ship within the time we stated, we will tell you and give you the choice to wait or cancel for a full refund, as required by the FTC Mail, Internet or Telephone Order Merchandise Rule.

Title to the products and risk of loss pass to you when the products are delivered to your address.

8. Changing or cancelling an order

Email tarquinmoghan4@gmail.com with your order number as soon as possible. If the order has not shipped yet, we cancel it and refund you in full. Once it has shipped, you can still return it under our returns policy.

9. Returns and refunds

You have 30 days from delivery to return products for a refund, and we provide a prepaid return label for addresses in the 48 contiguous United States and the District of Columbia. Conditions, exceptions and refund timing are in our Returns & Refunds Policy, which is part of these terms.

10. Warranty

MELROSE boxes and The Wardrobe come with a 1 year limited warranty against defects in materials and workmanship. The Lace Pack and The Clean Kit are covered for 90 days. The full terms are in our Limited Warranty.

ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THE WRITTEN LIMITED WARRANTY THAT APPLIES TO THE PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

11. Safe use

• Do not stack more than six shoe boxes in one column, and do not exceed the load limits listed on each product page.
• Build columns on a flat, level floor. Do not climb on, sit on or stand on the boxes.
• Magnets and small parts are a swallowing hazard. Keep them away from young children and pets during assembly. If a magnet is swallowed, seek medical help immediately.
• Our products are storage products, not toys.
• Clean acrylic with a soft cloth and mild soapy water. Ammonia, alcohol and solvents can cloud or crack acrylic.
• The foam cleaner in The Clean Kit is for sneakers only. Keep it out of reach of children, avoid contact with eyes, and test it on a hidden area first.

12. Intellectual property

The MELROSE name, the Mel character, the website design, text, images, videos and code belong to TAKON WIS LLC or its licensors. You may browse the site and share links to it, but you may not copy, reproduce or reuse its content for commercial purposes without our written permission.

13. What you send us

When you send us text for labels, a message or a product review, you confirm you have the right to share it and that it is not unlawful, offensive or infringing. You allow us to use it to fulfil your order and answer you. We will only publish a review with your consent, and we never edit a review to change its meaning or publish reviews that were not written by real customers.

14. Using the website

You agree not to misuse the site, including by trying to access it by automated means to place orders, interfering with its security, or using someone else's payment method without permission. We may suspend access for anyone who does.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law of your state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limits may not apply to you.

16. Events outside our control

We are not responsible for delays caused by events we cannot reasonably control, such as carrier disruptions, severe weather, natural disasters or government action. If such an event delays your order beyond the time we announced, you can cancel for a full refund.

17. Resolving disputes, arbitration and class action waiver

Talk to us first. Before starting any formal claim, email tarquinmoghan4@gmail.com with your name, order number and a description of the problem and what you are asking for. We have 30 days to try to resolve it with you.

Arbitration. If we cannot resolve it, you and TAKON WIS LLC agree to resolve any dispute related to these terms, the website or your order through final and binding individual arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Fees are paid as set out in those rules, and for claims under $10,000 we will reimburse your filing fee. The arbitration can take place by video, by phone, based on written submissions, or in person in the county where you live. The arbitrator can award the same individual relief a court could.

Small claims. Either of us may instead bring an individual claim in small claims court, if it qualifies.

No class actions. Claims may only be brought individually, and not as a plaintiff or class member in any class, collective or representative proceeding. If this class action waiver is found unenforceable for a claim, that claim goes to court and not to arbitration.

Your right to opt out. You can opt out of this Section 17 by emailing tarquinmoghan4@gmail.com within 30 days of your first order, with the subject line "Arbitration opt out" and your name and order number. Opting out does not affect any other part of these terms.

This section does not prevent you from reporting a problem to a government agency, such as the Federal Trade Commission or your state attorney general.

18. Governing law

The Federal Arbitration Act governs Section 17. Otherwise these terms are governed by the laws of the State of Wyoming, without regard to conflict of law rules. This does not take away any protection you have under the mandatory consumer protection laws of the state where you live. Subject to Section 17, courts located in Sheridan County, Wyoming, or in the county where you live, have jurisdiction.

19. Notice for California residents

Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be reached in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

20. Other terms

We may update these terms from time to time. The version in force when you placed your order applies to that order. If any provision is found invalid, the rest stays in force. Our failure to enforce a provision is not a waiver. These terms, together with the policies linked above, are the entire agreement between you and us about your order.

21. Contact

TAKON WIS LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Email tarquinmoghan4@gmail.com. See also our Contact page.

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MELROSE is a trade name of TAKON WIS LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Questions about this page: tarquinmoghan4@gmail.com.