FREE US SHIPPINGFITS UP TO MEN'S 14STACKS 6 HIGHMAGNETIC DROP FRONT1 YEAR LIMITED WARRANTY30 DAY RETURNSFREE US SHIPPINGFITS UP TO MEN'S 14STACKS 6 HIGHMAGNETIC DROP FRONT1 YEAR LIMITED WARRANTY30 DAY RETURNS

MELROSE · operated by TAKON WIS LLC

Returns & Refunds Policy

Last updated: September 17, 2026

Changed your mind? You have 30 days from delivery to send it back, and the return label is on us.

Your 30 day return window

You can return any product within 30 days of the date it was delivered, for any reason. No restocking fee.

Condition of returned products

  • All parts must be included: panels, clips, magnetic hardware, rails and hangers.
  • Products can be assembled, but must be taken apart and packed flat so they travel safely. The original box is best. If you no longer have it, use equivalent protective packaging.
  • Products must not be damaged, scratched through use, modified, drilled or glued.

What cannot be returned

  • An opened or used bottle of foam cleaner from The Clean Kit, for safety reasons. The unopened kit can be returned.
  • Laces that have been laced into shoes or worn.
  • Printed label sheets, which are free and personalized. Returning the boxes without them is fine and does not reduce your refund.

These exceptions never apply to a product that arrived damaged, defective or different from what you ordered. Those are always taken back or replaced at no cost.

How to return

  1. Email tarquinmoghan4@gmail.com with your order number and the products you want to return. You do not have to give a reason.
  2. Within 2 business days we reply with a return authorization and a prepaid shipping label for addresses in the 48 contiguous United States and the District of Columbia. One prepaid label is provided per return request.
  3. Pack the products, stick the label on the parcel and drop it off with the carrier within 14 days of receiving the label. Keep the drop off receipt.

Important: only use the address on the label we send you. Do not send returns to our registered office in Sheridan, Wyoming. That address is a registered agent office and cannot receive or process returned parcels.

Refunds

  • We inspect the return and issue the refund within 5 business days of receiving it. We email you when it is done.
  • Refunds go back to the original payment method only. After we issue it, your bank or card issuer usually needs 5 to 10 business days to show it on your statement.
  • You get back the full price paid for the returned products, plus any sales tax charged on them. Shipping was free, so nothing is deducted for it, and the return label is free as well.
  • If a returned product is incomplete or damaged by use, we email you photos and the amount we propose to deduct, limited to the actual cost of the missing or damaged parts, before we process anything. If you disagree, we can ship the product back to you at our cost instead.
  • If you paid with a discount code and return only part of the order, the discount is spread across the items, so the refund matches what you actually paid for the returned items.

Exchanges

Want a different pack size? The quickest way is to place a new order and return the first one under this policy. If you prefer, email us and we arrange the swap for you.

Damaged, defective or wrong item

If something arrives broken, defective, or is not what you ordered, email tarquinmoghan4@gmail.com with your order number and photos. We send the missing or replacement part, a full replacement, or a full refund, your choice, and we pay any shipping. You do not need to use the 30 day window for this. See also our Shipping Policy and Limited Warranty.

Cancelling before shipment

If your order has not shipped yet, email us and we cancel it and refund you in full, usually the same business day.

Late or missing refund

Check your bank or card account first, then contact your card issuer, since posting can take a few days. If you still do not see it 10 business days after our refund email, write to tarquinmoghan4@gmail.com and we will send you the Stripe refund reference so your bank can trace it.

MELROSE is a trade name of TAKON WIS LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Questions about this page: tarquinmoghan4@gmail.com.