MELROSEMELROSE · operated by TAKON WIS LLC
Shipping Policy
Last updated: September 17, 2026
Free standard shipping to the 48 contiguous United States and the District of Columbia. Here is exactly how it works.
Where we ship
We ship to the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, US territories, APO, FPO or DPO addresses, or outside the United States. If an order is placed to one of these destinations, we cancel it and refund it in full.
Cost
Standard shipping is free on every order to our shipping area. There are no handling fees. We do not currently offer expedited shipping.
How long it takes
| Step | Time |
|---|---|
| Order processing, from payment to dispatch | 1 to 3 business days |
| Transit, from dispatch to delivery | 5 to 10 business days |
Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday start processing the next business day. Transit times are estimates given by our carriers and are not guaranteed.
Orders with printed labels. If you ask for printed labels, we email you a mockup. Processing starts when you approve it. If we have not heard back within 3 business days of our email, we ship your order with blank labels so it is not held up.
Split shipments. Large orders can arrive in more than one parcel, on different days. You get a tracking link for each one, at no extra cost.
Tracking
As soon as your order ships, we email a shipping confirmation with a tracking link. If you have not received it within 1 to 3 business days of your order, check your spam folder, then write to tarquinmoghan4@gmail.com.
If we cannot ship on time
If we cannot dispatch your order within the time stated above, we email you before that time runs out with a new estimated date. You can then choose to wait or to cancel for a full, prompt refund. If you do not answer, we will treat a first delay of up to 30 days as accepted, and we will cancel and refund any longer delay unless you tell us you want to wait.
Wrong or incomplete address
Please check your address at checkout. If you spot a mistake, email us right away. We can change it for free as long as the order has not shipped. If a parcel comes back to us because the address was wrong or incomplete, we will reship it once at no cost or refund the order, your choice.
Parcel lost or late
Contact us if your tracking has not updated for 7 business days, or if your order has not arrived 20 business days after dispatch. We open an investigation with the carrier and, if the parcel is confirmed lost, we send a replacement at no cost or refund you in full, your choice.
Marked as delivered but not received
Check around your property, with neighbors and with your building's mailroom, and wait 2 business days, since carriers sometimes scan parcels early. If it still has not turned up, email us within 30 days of the delivery scan. We file a claim with the carrier and work it out with you.
Parcel damaged in transit
If a parcel arrives damaged or a part is broken, please take photos of the box, the packaging and the damaged part and email them to tarquinmoghan4@gmail.com, ideally within 14 days of delivery so we can file a carrier claim in time. We send replacement parts or a full replacement at no cost. Reporting later does not remove your warranty rights, described in our Limited Warranty.
Taxes and duties
All shipments are domestic, so there are no import duties. Sales tax, where it applies, is shown at checkout.
Returns
See our Returns & Refunds Policy.
MELROSE is a trade name of TAKON WIS LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Questions about this page: tarquinmoghan4@gmail.com.